Consolidation of distributed systems on a strategic content management hub FirstSpirit at Würzburger Versorgungs- und Verkehrs-GmbH / From information to interaction: new web services for customers
Dortmund, November 08, 2011 – In developing its new website, www.wvv.de, Würzburger Versorgungs- und Verkehrs-GmbH (WVV) opted for the flexible content management system (CMS) FirstSpirit from e-Spirit (www.e-Spirit.com). The CMS forms the strategic content hub for the websites of the company’s power, mobility, and environmental service divisions. The new sites were developed by e-Spirit’s partner communicode and have been launched late August. In the next phase the intranet will also be launched using the new CMS. For WVV the use of FirstSpirit means lower operating and maintenance costs through the consolidation of previously distributed legacy systems on a single platform and the more efficient work processes for managing content. The outstanding usability of FirstSpirit means that employees can now update content much more easily and thus actively participate in designing the WVV sites themselves, without IT support.
From information to interaction
As a provider of power, mobility, and environmental services, WVV keeps the region around the German city Würzburg, moving. And now, with WVV’s long-range web strategy based on information and interaction, the website is on the go, too: now customers and passengers have access to a broad range of services in addition to the classical editorial content. Users of the site will also be able to use the integration of Google Maps to quickly find customized parking options in the city. Whether it’s for power, mobility, or parking services – customers benefit from high quality information and from additional services for their specific mobility planning and power supply needs. Users also have access to “self-services” in the personalized, password-protected customer area, which they can use to update their data or provide their meter reading. In the medium-term content will also be published to mobile devices, such as smart phones or tablets, through FirstSpirit. Here the CMS offers a “MobilePublisher” mobilization module which can be used to optimally display content for more than 15,000 different types of mobile devices.
Previously WVV had two different systems which were used for the Internet and the intranet. As a result, costs were incurred twice for operation and maintaining. Inefficiency also resulted from the distributed nature of data management. “By relaunching our web projects in FirstSpirit we can improve usability for our editors and at the same time significantly reduce costs for the delivery and maintenance of our sites. It was also important in selecting our new CMS to find a provider that would provide stability – both through a future-secure technology and also in terms of an intelligent product strategy. We want to be able to rely on this just as we rely on high-quality support”, says Manuel Deissenberger, Online Project Manager at Würzburger Versorgungs- und Verkehrs-GmbH. With FirstSpirit CMS as a central content hub, WVV can now realize synergies in a wide range of business areas, from operating costs to helping employees with more efficient work sequences and processes. In this way FirstSpirit supports editors with a WYSIWYG view, editing in the page preview of the WebClient, centrally provided templates, as well as drag & drop functionalities and an integrated image editing function. With the integrated search feature the needed content and media can be found more quickly. “Through targeted self-service features and an expanded range of primary processes, such as providing information on the web for example, we are providing our staff with the resources they need to offer more intensive customer support. In that way we will increase our productivity and continue improving our quality of service while also reducing costs”, explains Deissenberger.
A transfer of know-how to WVV
Due to the simple usability of the new CMS, the IT department at WVV can now proceed with its own planned implementation of the intranet to FirstSpirit. There are currently some 30 editors working with the new CMS. Here, too, the intuitive usability, including the resulting lower training costs, as well as the ability to keep the existing role- and rights management framework, enable lower costs and more efficient processes. “By including our staff members and their extensive expertise, we will continue to improve the quality of content and thus of the acceptance of our web services among customers and colleagues. And thanks to the system’s scalability and integration capabilities, we will continue to have a full range of options for other projects”, says Deissenberger in looking ahead.
About communicode GmbH
communicode connects people and technologies on every level. As an experienced E-Business service provider, communicode assists companies in meeting the complex challenges associated with the digitalization of all sorts of business- and communication processes through innovative and future-secure solutions. communicode offers a wide range of expertise in the design and implementation of extensive E-Business projects with a focus on Enterprise Content Management-, E-Commerce- and Product Information Management systems.
As the manufacturer of the content management system FirstSpirit, e-Spirit is a technological leader in the field of web content management (WCM). Well-known customers from all business sectors rely on FirstSpirit for implementing successful web strategies worldwide and for the creation, management and publication of content in highly diverse channels (Internet, intranet, extranet, mobile channels, PDF, email newsletters, portals, DTP, technical documentation). The content management system impresses with its outstanding integratability and its consistent best-of-breed strategy: It integrates seamlessly into complex system landscapes and portals (SAP NetWeaver, IBM WebSphere, Microsoft SharePoint, Liferay), and with FirstSpirit AppCenter, e-Spirit offers the unique opportunity in the market for interface integration of any web applications directly into the CMS. As a content integration platform, FirstSpirit meets the highest demands for usability, performance and investment security.
e-Spirit was founded in 1999. It is a part of the adesso Group and is represented with 12 locations in Germany, the United States, Great Britain, Austria and Switzerland. www.e-Spirit.com
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