Leading guest feedback platform TrustYou has partnered with travel technology expert eRevMax to provide extensive guest feedback data to hotels. Hotels will be able to access guest reviews and ratings collated by TrustYou, directly on the LIVE OS platform for informed decision making and take actions to improve their ratings.
LIVE OS by eRevMax is a unique hospitality operating system that integrates with any service provider requested by the hotels to offer a single point of access for multiple solutions. Partners benefit by getting direct visibility to the eRevMax Hotel Network while making technology integration to new and exciting hotel clients much easier.
Michael Menzel, VP Strategic Partnerships at TrustYou emphasizes, “Being integrated within eRevMax’s distinguished multiservice solution, LIVE OS, as their premier partner for reputation data is very exciting. As the world’s largest guest feedback platform, we can give hotels deep insights into their guest’s opinions by collecting and analyzing feedback from across the globe. Integrating our data in the LIVE OS solution gives hotels access to our extensive feedback data, and helps to enhance bookings and to improve their operations. This mutual partnership gives TrustYou a great opportunity to showcase the feedback platform and products to eRevMax’s comprehensive database.“
TrustYou will appear as a complimentary tile on the LIVE OS platform where hotels can access review score, rating and number of verified reviews for their property for free.
Yoram Ben-Zvi, SVP – LIVE OS at eRevMax commented, “We are glad to have TrustYou as a key partner on LIVE OS. The objective of LIVE OS is to create ‘Profits through Unity’. We want to make it easier for hotels to manage all their service providers in one place. LIVE OS presents real-time information from partners and flags immediate business actions when required – all in one place. TrustYou provides essential guest review data for hotels to monitor and manage their brand reputation online. We are excited to offer this information on LIVE OS for free for all hotels using the platform, irrespective of whether they are subscribed to TrustYou. Hotels can also register to premium services offered by TrustYou for an in-depth analysis on guest reviews. Finally, we are creating deeper integration with TrustYou to develop action capabilities to improve review rating to further benefit hoteliers.”
eRevMax continues to expand its partner network to provide hoteliers with everything they need on a single platform. The addition of TrustYou as a tile on LIVE OS will provide hotels with reliable review scores for them to strategize and offer impeccable guest experience.
About TrustYou: TrustYou, the world’s largest guest feedback platform, is on a mission to provide hotels with the insights they need to improve their hotel product and market their value to future guests. With 95% of travelers reporting that they read reviews before making a booking decision, the impact of guest feedback is more important than ever. TrustYou analyzes hundreds of millions of hotel reviews, surveys, and social comments scattered across a vast, fragmented market and transforms this content into actionable insights for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to optimize their service and influence bookings on scale.
About eRevMax : eRevMax is a travel technology company that helps hotels to maximise online revenue opportunities through real-time distribution, market intelligence and connectivity solutions. The company provides specifically tailored solutions within its core product brands – RateTiger, RTConnect and LIVE OS.
RateTiger product suite offers the industry’s leading ChannelManager for online distribution, Shopper for rate benchmarking and BookingForce to help drive direct bookings from the hotel’s brand.com. RTConnect provides seamless 2-way XML integration of channel management functionality with the hotel’s central systems. LIVE OS offers hotels a single sign-on platform to access multiple applications, while offering technology partners a chance to get in front of hotels allowing greater distribution of promotional opportunities.
eRevMax is working closely with over 200 certified channel and technology partners as well as 9000 hotels worldwide helping them increase revenue opportunities and streamline business processes.